- How do I place an order?
Select your desired items → Add to Cart → Enter your shipping information → Complete the payment to successfully place your order.
- How long does it take for an order to ship after it is placed?
Orders are typically processed and shipped within 1–3 business days; please note that there may be slight delays during peak periods.
- How can I check my order status?
Once your order has shipped, you will receive an email notification containing tracking information. You may also contact Customer Service to inquire about your order’s progress.
- How do I choose the right size?
Size reference information is provided on every product page. If you are unsure about sizing, please contact Customer Support for recommendations.
- Can I modify or cancel my order?
You may request to modify or cancel an order before it enters the processing stage; please contact Customer Service as soon as possible. Once an order has entered the shipping process, it may no longer be possible to make changes.
- Do the products look exactly like the photos?
We strive to display our products as accurately as possible; however, due to variations in monitor settings and lighting conditions during photography, there may be slight differences in color.
- Is online payment secure?
Yes, we utilize secure encryption technology and trusted payment service providers to ensure the safety and security of your transactions.
- How can I contact Customer Service?
You can reach us via the “Contact Us” page or by sending an email:
Phone: +1 (339) 365-2241
Email: anthony@chessmarks.shop
- Why might my order be cancelled?
Possible reasons for cancellation include:
Payment verification failure
Insufficient stock
System security review
In the event of a cancellation, you will be notified and issued a refund.
- Do I need to register an account to make a purchase?
You do not need to register an account to complete a purchase; however, creating an account allows you to easily view your order history and enjoy a faster checkout experience.