Thank you for shopping at chessmarks.shop. We hope you are satisfied with your purchase. If you are not completely satisfied with your items, we offer a clear and convenient return and refund service to ensure a positive shopping experience.
- Return Request Period
You may submit a return request within 30 days of receiving your items. Requests submitted after this period may not be accepted.
- Return Conditions
To ensure a smooth return process, items must meet the following requirements:
Items must be unworn, unwashed, and unused.
Items must remain in their original condition, free of stains or damage.
Original tags and packaging must be intact.
Items must be in a resalable condition.
If an item does not meet the above conditions, a refund may not be issued.
- Non-Returnable Items/Situations
The following situations are generally not eligible for our return service:
Items damaged due to personal fault or misuse.
- Return Request Process
To request a return, please follow these steps:
Contact Customer Service: anthony@chessmarks.shop
Provide your Order Number and the reason for the return.
Customer Service will review your request and provide return instructions.
Ship the item back according to the provided instructions.
Return Address: 30524 STAGE COACH RD, MENIFEE, CA 92584
Packages returned without prior confirmation may not be processed.
- Refund Method
Once we have received and inspected the returned items:
Eligible refunds will be processed within 5–10 business days.
The refund will be issued to your original payment method.
The actual time it takes for the funds to appear in your account depends on the processing cycle of your payment provider or bank.
- Shipping Costs
If an item has a quality defect or if the wrong item was shipped, we will cover the associated return shipping costs.
For returns unrelated to quality issues, the return shipping costs are typically borne by the customer.
Original shipping charges incurred on the order are generally non-refundable.
- Damaged or Incorrect Items
If you receive:
A damaged item
An incorrect item
A missing item
Please contact us within 48 hours of receiving your order, providing clear photographs of the issue; we will prioritize resolving this for you.